Refund policy
REFUND POLICY
1) RETURNS
Not happy with your order? You can return it within 30 days of receipt for a full refund of the item price, as long as:
- The item is unworn, unwashed and in its original condition, with tags and packaging.
- You let us know before sending it back (see below).
Return shipping costs are paid by the customer, unless the item is faulty or we sent you the wrong item.
If a returned item has been worn or used beyond what is needed to try it on, we may reduce the refund to reflect any loss in value.
2) HOW TO RETURN YOUR ORDER
- Email info@greysonandreid.com with your order number and the item(s) you'd like to return.
- We will send you the return address and instructions. Please do not send items to the sender's address on your parcel.
3) RIGHT TO CANCEL
As a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving it, in accordance with the Consumer Contracts Regulations 2013. Simply email info@greysonandreid.com within that period. This is in addition to our 30-day returns policy above.
4) REFUNDS
Refunds are issued to your original payment method within 14 days of us receiving your return, or of you providing proof that you have sent it back, whichever comes first.
5) EXCHANGES
We do not offer direct exchanges. Please return the item and place a new order for the size or colour you'd like.
6) FAULTY OR WRONG ITEMS
If your item arrives damaged, faulty or is not what you ordered, please email us with your order number and photos as soon as possible. We will offer a replacement or a full refund, and cover the return shipping costs. This does not affect your statutory rights under the Consumer Rights Act 2015.
7) RETURN ADDRESS
Returns are sent to our returns warehouse. The address will be provided after your return request has been submitted.
8) CONTACT
Email: info@greysonandreid.com
